Order Confirmation & Tracking

Order Confirmation

After you successfully place your order, an order confirmation email containing detailed order information will be automatically sent to your registered email address.

Order Processing

Your order will typically be processed and verified within 12 hours, after which it will be synchronized to our distribution center for shipment.

Order Cancellation

• In-Stock Products: To ensure the fastest delivery possible, orders are processed within 12 hours and immediately transferred to our fulfillment center. Therefore, once your order has entered the shipping process, we are unable to cancel or modify it. Please carefully review your order details before final payment.
• Pre-Order Products: If you need to cancel a pre-order, please contact us as soon as possible. As long as the item has not entered the shipping preparation stage, we will be happy to assist you with the cancellation.

Shipping Notification

You will receive a shipping confirmation email when your package leaves the distribution center (typically within 24 hours of order processing). This email will include a tracking number so you can monitor the shipping status in real time.

Shipping Services & Delivery Methods

We partner with leading carriers to ensure your package arrives safely and securely:

• Regular Carriers: USPS, FedEx, UPS, DHL, and GOFO.
• Amazon Multi-Channel Fulfillment (MCF): We utilize Amazon Logistics to ship from the warehouse nearest to you, significantly reducing transit times.
• Buy with Prime: Available exclusively for Prime members on eligible products, including free express shipping.

Region	Country / Area	Shipping Cost	Estimated Delivery Time
North America	Continental U.S.	Free shipping on orders over $19.99	4–6 business days

Important Notes

• We currently offer limited shipping to Hawaii, Alaska, APO/FPO, and overseas territories. To confirm whether we can deliver to your specific address, please select your country at checkout or contact us.
• Remote areas, international shipments, and oversized items may incur additional fees.

Important Shipping Details

Split Shipments

To protect your items and optimize delivery speed, orders containing multiple items or overweight/bulky items may be shipped in multiple packages and delivered separately. This will not increase your shipping costs.

Address Accuracy

Please double-check your shipping address carefully. Once your order has been submitted, we are unable to modify the address or shipping method.

Delivery Failure

If a package is returned to us due to an incorrect address, we will issue a refund. However, if the package is not returned to us due to an incorrect address provided by the customer, we will be unable to process a refund.

Tracking Update Delays

For Amazon Logistics, tracking information may take 24–48 hours to update. This delay does not affect the actual shipping progress of your package.

Lost or Undelivered Packages

If tracking information shows that your package has been "Delivered" but you cannot find it, please take the following steps before contacting us:

1. Verify Shipping Details: Carefully check your order confirmation email to ensure the shipping address provided is 100% correct.
2. Search the Area: Check around your home, including porches, garage areas, and back doors. Carriers sometimes leave packages in concealed locations to prevent theft.
3. Ask Others: Check with household members, neighbors, or your building's front desk/property management to see if someone accepted the package on your behalf.
4. Wait 24 Hours: In rare cases, carriers may mark a package as delivered up to 24 hours before it is actually delivered.

Still Not Found?

If you still have not received your package 24 hours after it shows as "Delivered," please contact us immediately. We will initiate a trace with the carrier to help resolve the issue as quickly as possible.

Sales Tax & Tax-Exempt Policy

At GVDV, we are legally required to collect sales tax on orders shipped to jurisdictions where we have tax obligations. The tax amount is calculated based on the shipping address and applicable state and local tax rates.

However, we offer a tax-exempt program for eligible customers, including non-profit organizations, educational institutions, government entities, and authorized resellers.

Important: Tax-exempt status must be verified and linked to your account before you place an order. GVDV is unable to refund sales tax on orders that have already been placed and processed.

Who Is Eligible?

You may be eligible for tax-exempt purchases if you represent one of the following organizations:

• Non-Profit Organizations: Organizations holding a valid IRS 501(c)(3) status or state-level tax-exempt certificate.
• Resellers & Distributors: Businesses purchasing goods for resale purposes (must hold a valid resale permit).
• Educational Institutions: Public schools, colleges, and universities.
• Government Entities: Federal, state, or local government agencies.

Required Documentation

To verify your status, you must provide a valid certificate issued by the state to which the product will be shipped:

• For Resellers: A valid State Resale Certificate or Uniform Sales & Use Tax Certificate.
• For Non-Profits/Government: A valid State Sales Tax Exemption Certificate.

(Note: A Federal Employer Identification Number (EIN) or W-9 form is typically not sufficient proof of sales tax exemption.)

How to Apply

1. Create an Account: If you do not already have one, please register for a standard customer account at www.gvdv.com.
2. Submit Documentation: Send us your valid tax-exempt certificate or resale permit through our contact channels.
3. Verification: Our team will review your documentation. This process typically takes 1–3 business days.
4. Confirmation & Shopping: Once approved, you will receive email confirmation and your account will be marked as tax-exempt. Simply log in to your account and place your order — sales tax will be automatically waived at checkout.

Frequently Asked Questions (FAQ)

Do you offer next-day delivery or expedited shipping options for an additional fee?

Currently, our logistics partners do not offer guaranteed "next-day" delivery. However, we take pride in our efficiency — most orders are processed within 12 hours and delivered within 3–5 business days through our expedited network, including Amazon Logistics. We are constantly working with our carriers to expand shipping options in the future.

Do you support Cash on Delivery (COD)?

We do not currently support Cash on Delivery. To ensure secure and smooth transactions for both parties, we accept various encrypted payment methods at checkout, including major credit cards and PayPal. This allows us to process your order immediately and get your items on their way faster.

Can I pick up my order directly from your warehouse?

We appreciate your enthusiasm to receive your items quickly! However, our fulfillment centers are fully automated and not equipped for public access or in-person pickup. For your safety and our operational efficiency, all orders must be placed online and shipped directly to the address you provide.

If I have already placed an order, can I get the tax refunded?

No. We cannot refund sales tax for orders that were submitted before your tax-exempt application was approved. You must wait for your tax-exempt status to be confirmed before placing your order.

Can I use my tax-exempt account for personal purchases?

Absolutely not. Tax-exempt purchases must be paid for using the organization's funds and the items must be used for the organization's business or charitable purposes. Using tax-exempt status for personal purchases is a violation of tax laws.

Does the tax-exempt policy apply to international orders?

This policy primarily applies to U.S. sales tax. International orders may be subject to VAT, GST, or customs duties depending on the destination country, which are typically not covered by U.S. tax-exempt certificates.