FAQ - Trampoline

To ensure you get the exact replacement parts for your trampoline, we have created this simple 3-step guide.

Please follow these steps carefully before placing your order:

Step 1: Verify your Trampoline Model & Size Before clicking any links, please check your original order or the trampoline to confirm: The Model Name/Number (e.g., 12ft Round, Rectangular, etc.) The Exact Size (12FT/14FT/16FT).

Step 2: Find the Part Number in your Manual Open your User Manual and look at the "Parts List" page. Locate the specific part you need (e.g., a pole, a spring, or a bolt). Note down the Part Code/ID (for example: Key #4 or Part RB-01).

Step 3: Select and Buy from our Official Link Click the link below to visit our official parts store. Once on the page, use the drop-down menu to select the Part Code you found in Step 2.

🔗 Click here to buy your parts:

TPE-10A: TPE-10A 12FT Trampoline Accessories – GVDV

TPE-10B: TPE-10B 14FT Trampoline Accessories – GVDV

TPE-10C: TPE-10C 16FT Trampoline Accessories – GVDV

Summary Checklist: 1）Confirm Size/Model. 2）Find Part Number in the manual. 3）Match the Part Number on the website and checkout.

If you have lost your manual or are still unsure which part to choose, please reply to this email with your order number, and we will be happy to assist you!

support@gvdv.com

Regarding your request for a price discount on the replacement parts:

Please kindly understand that all replacement parts listed on our store are non-profit items. They are priced strictly at cost to assist our customers with product maintenance and long-term support.

Because these items are already offered at the lowest possible cost price without added profit margins, we are unfortunately unable to offer any additional discounts, even for bulk part orders.

Our trampolines are built with heavy-duty, reinforced steel for maximum stability, the fit is designed to be extremely tight. Sometimes, the metal ends need a little "encouragement" to join together perfectly.

Here is the fool-proof way to connect them:

The "Hammer Adjustment": If the Frame Tube won't fit inside the T-Connector, grab a hammer. Lightly tap around the very edge of the Frame Tube to slightly compress the diameter (making it a tiny bit smaller).

Drive it In: Once the tip of the tube is inside the T-Connector, use your hammer to firmly tap the tube until it is fully seated.

Pro Tip: To protect the rust-proof coating, place a piece of scrap wood or a thick rag between the hammer and the metal frame while you tap.

Please try to stretch the frame cover slightly while installing it — in most cases, it may seem too short at first but will fit once you pull and adjust it evenly around the trampoline frame.

Once the trampoline is installed, you can place these luxury accessories anywhere you like. There are no fixed installation locations.

Customers can choose their own installation locations.

• Rust and Moisture Protection: Many trampolines come with a thin layer of rust-preventive oil applied to their metal poles at the factory (especially those shipped by sea). This is normal; simply wipe it off with a dry cloth after installation, or it will naturally evaporate or diminish after a few days of use.
• “Oily Feel” of Black Jumping Mats: Jumping mats (made of PP or PE) may have a layer of release agent or protective coating applied during production and storage, which makes them feel slippery to the touch. This is not actual grease, typically does not stain clothing, and will disappear after use.
• Storage Duration: When sealed in packaging for an extended period, these protective oils do not evaporate, so the sensation is more noticeable immediately after opening the package.

The string lights come with a central control box, and customers can change the lighting effects using the small black button on it. This achieves the same effect.

We strongly recommend adult supervision at all times. To ensure safety, we advise the "one-at-a-time" rule—having multiple jumpers simultaneously significantly increases the risk of collisions and injuries.

No. We highly recommend using a trampoline anchor kit to secure it to the ground. In cases of high winds or storms, please disassemble the net and mat or move the trampoline to a safe area. Do not leave the trampoline outdoors under heavy snow, as the weight can damage the springs and frame.

A slight amount of movement is normal for trampoline frames. However, ensure that all bolts are tightened securely and the ground is completely flat and level. If the frame is wobbly, check that all leg extensions are properly locked into place.

Safety is our priority. We recommend a full inspection before every jumping session. Check for:

• Springs: Ensure none are stretched, missing, or broken.
• Safety Net: Check for any tears or loose attachments.
• Frame & Legs: Ensure no rust and that all connections are tight.
• Padding: Ensure the spring pad is securely covering all metal parts.

Yes, the jumping mat is essential for preventing contact with the metal springs. If it becomes torn or damaged, it no longer provides adequate protection. Please contact us for replacement parts.

A: This is usually because the net was not installed with the correct tension or the jumping mat has stretched slightly over time. Try readjusting the straps or re-hooking the net.

Creaking is often caused by friction between the metal frame joints. You can apply a small amount of non-corrosive lubricant to the joints. However, please ensure all bolts are still tightened and there are no visible cracks in the frame.